Terms and Conditions
Last updated: 3 October 2026
1. Introduction
These Terms and Conditions set out the terms under which Prep4Less Ltd (“Prep4Less”, “we”, “us” or “our”) provides Amazon FBA preparation, e-commerce fulfilment, warehousing, storage, returns management and related services to business customers.
By requesting a quotation, opening an account, accepting our services, instructing us to begin work or sending inventory to our facility after account approval, the Customer agrees to these Terms and Conditions.
These Terms should be read together with any applicable quotation, service agreement, pricing schedule, service instructions, account terms and operational procedures supplied or accepted by the Customer.
If there is a conflict between these Terms and a written service agreement signed or expressly accepted by both parties, the service agreement will take priority. A specific quotation or pricing schedule will take priority only in relation to the services and charges that it expressly covers.
2. About Prep4Less
Company name: Prep4Less Ltd
Company number: 14267314
Registered in: England and Wales
Registered office:
Unit 31 Sure Store, Ninth Avenue
Burton-on-Trent
England
DE14 3JZ
Trading and warehouse address:
Unit 31, Ninth Avenue
Centrum One Hundred
Burton-on-Trent
DE14 3JZ
United Kingdom
3. Business Customers Only
Our services are supplied for business purposes only. By entering into a contract with Prep4Less, the Customer confirms that it is acting wholly or mainly for purposes relating to its trade, business, craft or profession and not as a consumer.
4. Definitions
Customer means the business receiving services from Prep4Less.
Customer Data means personal data processed by Prep4Less on the Customer’s behalf when providing the Services, including recipient, delivery and order information.
Inventory means products, stock, packaging materials and other goods supplied, delivered or made available by or for the Customer.
Instructions means the written requirements supplied by the Customer concerning preparation, handling, storage, returns or dispatch.
Services means the fulfilment, preparation, storage, handling and related services provided by Prep4Less.
Working Day means Monday to Friday, excluding public holidays in England.
5. Contract Formation
A contract between Prep4Less and the Customer is formed when Prep4Less accepts the Customer’s request for Services and any of the following occurs:
- the Customer accepts a quotation or service agreement;
- the Customer sends Inventory after account approval;
- the Customer instructs Prep4Less to begin work; or
- Prep4Less begins providing Services at the Customer’s request.
Prep4Less may require identity, business, product, payment or compliance information before approving an account, accepting Inventory or starting Services.
Quotations are based on the information supplied by the Customer. If product details, volumes, workflows, storage needs or service requirements differ from that information, Prep4Less may revise the price, timescale or service availability.
6. Services
Prep4Less may provide Services including:
- Amazon FBA preparation;
- receiving and visible-condition checks;
- FNSKU and barcode labelling;
- polybagging, warning labels and bubble wrapping;
- bundling, multipacks and repacking;
- e-commerce order fulfilment;
- warehousing and storage;
- private-label and business-to-business preparation;
- returns receiving and processing;
- inventory handling and onward-dispatch preparation.
The exact scope, price and expected timescale of the Services will be set out in the applicable quotation, pricing schedule, service agreement or written Instructions.
7. Customer Responsibilities
The Customer must:
- provide accurate, complete and timely information;
- provide correct product, quantity, packaging and handling details;
- provide clear written Instructions and any required marketplace labels or shipment information;
- ensure the Inventory complies with all applicable laws, regulations, safety requirements and marketplace rules;
- ensure it has the legal right to store, process, sell and distribute the Inventory;
- provide accurate delivery, supplier, carton and pallet information before arrival;
- keep its contact, billing and account information current;
- respond promptly where approval, clarification or additional information is required; and
- maintain appropriate insurance for its business and Inventory.
The Customer remains responsible for product quality, authenticity, legality, safety, regulatory compliance and suitability for sale or distribution.
8. Customer Instructions
Prep4Less will perform the Services according to the agreed written Instructions. Prep4Less is not responsible for errors, delays or additional costs caused by incomplete, inaccurate, late or unclear Instructions.
If Instructions are missing or require clarification, Prep4Less may pause the affected work until suitable Instructions are received. Storage and other applicable charges may continue during that period.
Changes to agreed Instructions may affect pricing, processing time and service availability. Prep4Less is not required to accept a requested change after work has started.
9. Sending Inventory to Prep4Less
The Customer must not send Inventory until account approval is complete, delivery Instructions have been issued and the required customer or shipment reference has been provided.
Deliveries must follow Prep4Less receiving procedures and use the address format and reference supplied by Prep4Less. Unscheduled, incorrectly labelled, incorrectly addressed or undocumented deliveries may be delayed, refused or charged for additional handling.
The Customer must provide expected quantities, carton or pallet details, supplier information, handling requirements and all relevant documentation before delivery.
Prep4Less may refuse a delivery where it cannot safely or reasonably identify, unload, handle or store the Inventory.
10. Prohibited and Restricted Goods
Prep4Less may refuse, isolate, quarantine or require the removal of Inventory that is illegal, unsafe, prohibited, incorrectly declared, unsuitable for storage or restricted without the required approval.
The Customer must disclose relevant product characteristics before sending Inventory, including batteries, liquids, aerosols, cosmetics, food products, regulated products, hazardous materials, fragile goods or products requiring controlled conditions or special licensing.
The Customer is responsible for all reasonable costs arising from prohibited, dangerous, contaminated, incorrectly declared or unsuitable Inventory, including isolation, specialist handling, return, disposal and damage caused to people, property or other goods.
11. Receiving and Inventory Checks
Prep4Less will process incoming Inventory according to the agreed service scope. Standard receiving may include recording the delivery, checking visible external condition, counting agreed quantities and identifying obvious discrepancies.
Unless detailed inspection has been purchased or agreed in writing, receiving checks do not constitute a full product inspection, functionality test, authenticity check or quality-assurance process. Sealed cartons may be recorded by carton count rather than by the number of units inside them.
Prep4Less will notify the Customer of material visible damage or discrepancies identified during the agreed receiving process. The Customer must review receiving reports and notify Prep4Less of any reasonably identifiable objection within five Working Days. This does not remove responsibility for a valid claim concerning a concealed issue that could not reasonably have been identified during that period.
12. Storage
Storage is provided according to the applicable quotation, pricing schedule or service agreement. Charges may depend on the space used, storage type, Inventory volume, duration and handling requirements.
Prep4Less may reasonably move or reorganise Inventory within its facility for operational, safety or capacity reasons.
The Customer must ensure that Inventory remains suitable for ordinary warehouse storage and must disclose any expiry dates, environmental requirements, handling restrictions or deterioration risks.
Storage and handling charges continue until all Inventory is collected, dispatched, sold or lawfully disposed of, including after suspension or termination.
13. Dispatch, Carriers and Subcontractors
Prep4Less will prepare and process orders according to the agreed workflow. Dispatch times are estimates unless expressly guaranteed in writing.
Processing and dispatch may depend on complete order information, available Inventory, payment status, service requirements, warehouse capacity and carrier availability.
Prep4Less may use carriers, software providers and other suitable subcontractors to provide parts of the Services. Prep4Less remains responsible for the parts of the Services performed by its subcontractors, except where the Customer contracts directly with the carrier or other third party.
Risk in Inventory passes from Prep4Less when the Inventory is handed to the Customer, the Customer’s representative or the relevant carrier for onward transport. Prep4Less is not responsible for carrier delay, loss or damage after handover, but will provide reasonable assistance with a valid carrier claim where Prep4Less arranged the shipment. Carrier terms, exclusions and compensation limits may apply.
14. Pricing, VAT and Payment
The Customer will be charged according to the applicable quotation, pricing schedule or service agreement. Unless expressly stated otherwise, prices exclude delivery, carrier charges, customs charges, duties and VAT or other applicable taxes.
VAT will be added where legally applicable. If Prep4Less is not required to charge VAT, no VAT will be added.
Additional charges may apply where:
- the Inventory or requirements differ from the information originally supplied;
- additional labour, materials, storage or handling is required;
- special, urgent or non-standard processing is requested;
- incorrect information or Instructions cause additional work; or
- third-party costs are incurred on the Customer’s behalf.
Invoices are payable by the due date shown on the invoice. If no due date is shown, payment is due within 14 calendar days of the invoice date.
The Customer must notify Prep4Less of a genuine invoice dispute promptly and provide reasonable details. The undisputed part of an invoice remains payable by its due date.
For overdue business invoices, Prep4Less may charge statutory interest and recover compensation and reasonable recovery costs as permitted by the Late Payment of Commercial Debts (Interest) Act 1998. Prep4Less may also suspend Services while overdue amounts remain unpaid.
15. Inventory Ownership, Lien and Uncollected Goods
The Customer remains the owner of its Inventory unless otherwise agreed and confirms that the Inventory is not subject to any undisclosed third-party claim or restriction.
To the extent permitted by law, Prep4Less has a general lien over Inventory and other property in its possession for all amounts due from the Customer. Prep4Less may retain the affected property until all overdue amounts and reasonable associated costs have been paid.
If the Customer fails to pay amounts due or fails to remove Inventory following suspension or termination, Prep4Less may give written notice requiring payment and removal. If the Customer does not comply within 30 calendar days after that notice, Prep4Less may, where legally permitted, sell, recycle, return or dispose of the Inventory.
Reasonable storage, handling, sale and disposal costs may be deducted from any sale proceeds, followed by amounts owed to Prep4Less. Any remaining balance will be paid to the Customer. If proceeds are insufficient, the Customer remains responsible for the shortfall.
16. Loss, Damage and Claims
Prep4Less is responsible for taking reasonable care of Inventory while it is in Prep4Less’s physical custody and control.
Prep4Less is not responsible for loss or damage caused by:
- an inherent defect, concealed damage, ordinary deterioration, expiry or the nature of the Inventory;
- insufficient or unsuitable supplier or Customer packaging;
- incorrect, incomplete or late Instructions;
- undeclared hazardous, fragile, regulated or restricted characteristics;
- acts or omissions of the Customer, supplier, marketplace or carrier;
- events outside Prep4Less’s reasonable control; or
- minor stock differences that the Customer cannot support with reliable inbound and inventory records.
The Customer must notify Prep4Less in writing of a claim as soon as reasonably practicable and no later than 14 calendar days after becoming aware of the relevant loss or damage. The notice must include the affected items, quantities, purchase or replacement cost evidence, photographs where available and any other information reasonably requested.
Failure to notify Prep4Less within that period may affect the claim where the delay prevents a reasonable investigation, recovery from a carrier or mitigation of the loss.
17. Liability
Prep4Less will provide the Services with reasonable care and skill.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be limited or excluded.
Subject to the previous paragraph, Prep4Less will not be liable for:
- indirect, special or consequential loss;
- loss of profit, revenue, sales, anticipated savings, goodwill or business opportunity;
- marketplace suspension, listing removal, ranking changes, penalties or account decisions;
- product defects, recalls, authenticity issues or regulatory non-compliance;
- carrier delay, loss or damage after handover; or
- loss caused by the Customer’s breach of these Terms.
Where Prep4Less is liable for direct physical loss of or damage to Inventory, liability will not exceed the reasonable wholesale replacement cost of the affected Inventory, supported by satisfactory evidence, or the reasonable repair cost if lower. Retail price, lost margin and anticipated sales are not included.
For all other claims arising in any rolling 12-month period, Prep4Less’s total aggregate liability will not exceed the total service fees paid or payable by the Customer to Prep4Less during the 12 months immediately preceding the event giving rise to the claim.
18. Insurance
The Customer is responsible for maintaining appropriate insurance for its business, Inventory and the full value of goods in storage and transit.
Any Prep4Less insurance arrangements, declared-value cover or additional protection apply only where expressly confirmed in writing. The existence of insurance does not increase Prep4Less’s liability under these Terms.
19. Returns Management
Returns will be received and processed only where returns management is included in the Customer’s agreed Services and the correct return reference and Instructions have been provided.
Prep4Less may record, visually inspect, grade, repack, restock, quarantine, return or dispose of returned Inventory according to the agreed Instructions. Unless detailed inspection is purchased, any grading or condition assessment is based on a reasonable visual check only.
Unidentified or unauthorised returns may be delayed and may incur receiving, investigation, storage, return or disposal charges.
20. Suspension and Termination
Either party may terminate ongoing Services by giving 30 calendar days’ written notice, unless a different notice period is agreed in writing.
Prep4Less may suspend or terminate Services immediately where:
- invoices remain overdue;
- prohibited, dangerous or incorrectly declared goods are supplied;
- the Customer’s Instructions create an unacceptable legal, safety or operational risk;
- the Customer commits a material breach and, where the breach can be corrected, fails to correct it within a reasonable period after notice;
- the Customer becomes insolvent or appears unable to pay amounts when due; or
- continuing the Services would be unlawful.
On termination:
- all outstanding charges and committed third-party costs remain payable;
- the Customer must provide Instructions and arrange payment for the collection or transfer of remaining Inventory;
- Prep4Less may complete, cancel or hold open orders as reasonably necessary;
- storage and handling charges continue until the Inventory leaves Prep4Less’s custody; and
- clauses intended to continue after termination remain effective.
21. Data Protection
Each party must comply with applicable UK data protection law. Prep4Less’s use of personal information for its own business purposes is described in its Privacy Notice.
Where Prep4Less processes Customer Data to provide fulfilment, delivery, returns or related Services, the Customer acts as controller and Prep4Less acts as processor unless the law requires a different arrangement.
Prep4Less will:
- process Customer Data only on the Customer’s documented Instructions, unless required by law;
- ensure persons authorised to process Customer Data are subject to confidentiality obligations;
- maintain appropriate technical and organisational security measures;
- not appoint a sub-processor without the Customer’s specific or general written authorisation and will impose equivalent data-protection obligations on authorised sub-processors;
- provide reasonable assistance with data-subject requests, security obligations, impact assessments and regulatory enquiries;
- notify the Customer without undue delay after becoming aware of a personal-data breach affecting Customer Data;
- at the end of the Services, delete or return Customer Data at the Customer’s choice, unless retention is required by law;
- provide information reasonably necessary to demonstrate compliance and permit proportionate audits on reasonable notice; and
- ensure any restricted international transfer uses a lawful transfer mechanism.
The subject matter and purpose of processing are the provision of the Services. Processing continues for the contract term and any reasonable post-termination period required to complete orders, return data or meet legal obligations. Customer Data may include customer names, contact details, delivery addresses, order details, return information and related identifiers concerning the Customer’s customers, recipients and personnel.
The Customer confirms that it has a lawful basis for supplying Customer Data and providing the Instructions.
22. Confidentiality
Each party must keep the other party’s non-public business, pricing, operational, customer and inventory information confidential and use it only for performing or receiving the Services.
This obligation does not apply to information that is already lawfully public, was lawfully known without restriction, is received lawfully from a third party or must be disclosed by law or a competent authority.
23. Force Majeure
Neither party is responsible for failure or delay caused by events outside its reasonable control, including natural disasters, fire, flood, epidemic, strikes, government action, transport disruption, utility or system failure, cyber incidents not caused by a failure to take reasonable security measures, and supplier or carrier disruption.
The affected party must take reasonable steps to reduce the effect of the event and resume performance when reasonably possible. Payment obligations for Services already supplied are not excused.
24. Changes to These Terms
Prep4Less may update these Terms to reflect legal, regulatory, operational or service changes. Updated Terms will be published on the website with a revised “Last updated” date.
Material changes affecting an active ongoing service will be notified to the Customer by email or through the Customer’s normal account communication channel and will apply from the stated effective date. Changes will not retrospectively alter Services already completed.
25. Notices
Notices under these Terms must be in writing and sent by email or post to the most recent contact details supplied by the receiving party. Routine operational messages may be sent through the parties’ normal agreed communication channel.
A notice sent by email is treated as received on the next Working Day after sending, provided the sender does not receive a delivery-failure message. A notice sent by post is treated as received two Working Days after posting.
26. General
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.
A delay or failure to enforce a right does not waive that right.
The Customer may not assign or transfer its contract without Prep4Less’s prior written consent. Prep4Less may assign the contract as part of a genuine business transfer or restructuring, provided this does not materially reduce the Customer’s rights.
No person other than Prep4Less and the Customer has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
These Terms and the documents expressly incorporated into them form the entire agreement concerning the Services and replace earlier discussions or representations relating to the same subject, except in the case of fraud.
27. Governing Law and Jurisdiction
These Terms and any non-contractual obligations arising from them are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Services.
28. Contact Us
If you have questions about these Terms and Conditions, contact:
Prep4Less Ltd
Unit 31, Ninth Avenue
Centrum One Hundred
Burton-on-Trent
DE14 3JZ
United Kingdom
Email: [email protected]
Telephone: 07366 591112